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FREQUENTLY ASKED QUESTIONS
Questions About My Grocery Service?
Find answers about browsing groceries, building your grocery list, connecting with independent operators, pricing, pickup, delivery, and more.
Still need help? We're happy to answer your questions. Contact Us →
ORDERING
Ordering & Groceries
Yes. You can browse Everyday Groceries, Costco products, and Grocery Bundles through My Grocery Service.The grocery services available from individual operators may vary. Check with an operator to confirm which retailers and shopping options they offer.Visit the Shop page to see the grocery options currently available.
ORDERING
Grocery Planning
DELIVERY
Finding a Grocery-Service Operator
If you experience a problem with an operator's service, contact the operator directly first to discuss your concern.You can also share your experience through our private customer feedback questionnaire. Responses are reviewed privately by My Grocery Service and are not published as public customer reviews.
DELIVERY
Delivery & Pickup
PRICING
Prices & Service Fees
No. Prices displayed on My Grocery Service are estimates for grocery planning purposes. Actual prices may vary by retailer, location, brand, product size, availability, and the price at the time of purchase.Your independent grocery-service operator can explain how actual grocery costs are determined.
No. My Grocery Service does not collect payment for groceries. You can browse products, organize your selections, and go through checkout without purchasing or placing a grocery order through this website.If you use an independent grocery-service operator, payment arrangements are handled directly with that operator.
SPECIAL REQUESTS
Special Requests
Yes. Many products include options for selecting sizes, varieties, quantities, or other preferences. You can also add notes to provide additional details about what you need.If you're working with an independent operator, confirm that your preferred products are available from the retailers they shop.
Product availability varies by retailer and shopping date. You can include substitution preferences or instructions with your grocery selections.If you're using an independent grocery-service operator, discuss whether you'd prefer a substitute, to be contacted, or to have an unavailable item skipped.
ORDER CHANGES
Changes & Cancellations
ORDER CHANGES
Privacy & Personal Information
Have a question about My Grocery Service, our grocery planning tools, or finding an independent grocery-service operator?
Send us a message and we'll be happy to help.
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